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In the event of COVID-19 shortages, establishments must determine at a local level the priorities within their Business and People hub operations that must be maintained. Administration of essential prisoner processes such as prisoner pay, prisoner applications, complaints and canteen should be maintained to a normal level wherever possible to ensure local stability within establishments. Consideration should be given to identifying these essential tasks at the earliest opportunity and to train a small number of staff from other areas to undertake these duties if required.